Badges
Can I return unused parking permits?
Where do I get my parking permits?
Parking permits can be obtained at the service office of Messe Düsseldorf. Information about the location of the service office and how to get access to the venue can be found in our Last Minute Mailing.
In case you didn't receive our Last Minute Mailing, please contact us at: servicepartnerworldwide@messe-duesseldorf.de
Do I need a construction / dismantling pass?
Yes. Construction and dismantling passes for stand constructors are required. For the application, the stand constructor must be accredited and a stand construction permit must be available. For the detailed procedure / application please visit the website fo the exhibition grounds operator Expocenter.
Exhibitor passes are valid for the entire period (set-up / dismantling and duration).
Exhibitor passes must also be ordered for standby / service personnel during the runtime.
Where do I get my exhibitor passes?
In case you didn't receive our Last Minute Mailing, please contact us at: servicepartnerworldwide@messe-duesseldorf.de
Deadlines
Can I still order products and services after the expiry of the order deadline?
Contact us at: servicepartnerworldwide@messe-duesseldorf.de.
Do I have to apply for early assembly?
What are the assembly and dismantling dates and times?
13. - 17.04.2022 | Construction | 08:00 a.m.- 08:00 p.m. |
---|---|---|
18. - 20.04.2022 | Opening hours of event | 10:00 a.m. - 06:00 p.m. (for visitors) |
21.04.2022 | Opening hours of event | 10:00 a.m.- 04:00 p.m. (for visitors) |
21.04.2022 | Dismantling | 04:30 a.m.- 08:00 p.m. |
22. - 23.04.2022 | Dismantling | 08:00 a.m.- 08:00 p.m. |
The opening hours for exhibitors are from 08:00 a.m. - 08:00 p.m. during the fair.
An extension of the hall opening hours is possible on request for a fee. Please contact us at: servicepartnerworldwide@messe-duesseldorf.de
Where do I find a checklist / schedule or order deadlines?
Exhibitor profile
How can I log in / register in the OOS?
What do I need to do when my address or other details have changed?
To help us change your exhibitor's details in the right places, please let us know where exactly a change should be made:
1. Company details from your registration
2. Exhibitors' database of the event website / catalogue entry
3. Correction of the billing address specified in the registration
Fees
Which services are included in the media fee?
General
Is there any visitor registration?
What should be observed for machine demonstrations and audiovisual presentations?
Do I need a permit for photography?
How can my customer redeem their admission ticket vouchers?
Who can answer my questions regarding visa issues?
What services are included in shell scheme packages?
Can I hand out brochures all over the venue?
Group participation member / Co-exhibitor
How do I get group participation members and co-exhibitors registered?
Invoice
When will I receive my invoice for stand rental and orders?
How can I enter a deviation invoice address for my space rental / orders?
Logistics
Am I permitted to use my own cranes, forklift trucks or work platforms?
Who can help me on customs issues?
Schenker (Deutschland) AG
Großenbaumer Weg 10
40472 Düsseldorf
Deutschland
Mr. Martin Wagner
Tel. +49 211 6504 5923
Where can I store exhibits / materials?
Order
Why can't I order everything?
- The order deadline has expired.
- The product or service is sold out.
- The registered stand order is blocked for certain reason.
Can I still request services / products after the order deadline?
How do I find out whether my order has been successful, i.e. my order status?
Can I request parking permits after the expiry of order deadline?
When is the late booking surcharge applied?
Can I cancel a product / service?
Can I order media services before admission?
Plans & stand construction
How can I find out my stand neighbour?
Where can I find my stand sketch?
Where do I find the technical guidelines?
Can I exchange shell scheme package services free of charge?
Venue
What's the address for the delivery of exhibits / materials at my trade fair stand?
Fairgrounds Krasnaja Presnja
Hall
c/o ***Company name***
Krasnopresnanskaja nab. 14
123100 Moscow, Russia
Messe Düsseldorf cannot receive exhibition materials on your behalf. So please make sure materials are received at your stand by a person you have authorised for this purpose.
If this is not possible, storage and subsequent delivery to the exhibition stand can be arranged by Messe Düsseldorf GmbH’'s contract forwarding agents:
Schenker (Deutschland) AG
Großenbaumer Weg 8
40472 Düsseldorf
Deutschland
Mr. Martin Wagner
Tel. +49 211 6504 5923